Call Quality Manager
Safeguard your VoIP call quality with Call Quality Manager, installed on shift*eight. Call Quality Manager analyses delay variation and packet loss on calls made on a shift*eight telephone system to provide call quality reporting; enabling purposeful troubleshooting that can save time and support money.
Call Quality Manager can identify call quality issues as they occur because it is constantly running and analysing call quality in real time. Notification alerts can be configured to send a message via email to a specified recipient whenever call quality degradation exceeds a threshold. By providing instant alerts to call quality issues, swift troubleshooting is then possible that can identify whether the cause of the problem is the VoIP provider, the Telco infrastructure provider or the telephone system itself.
The Call Quality Manager GUI